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Course information

BlackBelt - Troubleshooting the Windows OS

Culemborg (NL) or RemoteMonday 10 February 20204€ 2.799,00Register now

Blackbelt - Troubleshooting the Windows OS Also possible to join this class remoteby Sami Laiho 

You have tamed the Windows Operating System beast and are a master of your universe. As your company’s specialist you are without peers. Would you like to match your skills with other experts in the field and see if there might be new ways to wrestle value from the Windows OS? 

In a new format Sami Laiho opens his Dojo and in a structured setting you will cooperatively explore the boundaries of managing and troubleshooting the Windows OS. 

To get the best out of this session we would suggest you have MCSA (Windows Server 2012/2016 or Windows 10) or MCSE (Mobility or Productivity). Having a working skillset on this level is fine as well.

Please bring your own challenges and questions to this expert session as this will be a rare opportunity to learn from the best. Level 400 class. (also known as: "Expert Session for Windows specialists")

Sami Laiho is one of the world’s leading professionals in the Windows OS and Security. Sami has been working with and teaching OS troubleshooting, management, and security since 1996.

At Ignite 2018, Sami’s “Behind the Scenes: How to build a conference winning session” and “Sami Laiho: 45 Life Hacks of Windows OS in 45 minutes” sessions were ranked as #1 and #2 out of 1708 sessions!! This was the first time in the history of the conference that anyone has been able to do this.

Before that, at Ignite 2017, the world’s biggest Microsoft event, Sami was evaluated as the Best External Speaker! Also, Sami’s sessions were evaluated as the Best session in TechEd North America, Europe and Australia in 2014, and Nordic Infrastructure Conference in 2016, 2017 and 2019.

This session is organized only a few times a year in this region.


For who

This training is meant for all administrators who want to deepen their knowledge and troubleshooting skills in Windows. It is also suitable for people who think they know everything about the Windows OS… It’s a deep dive course and surely in no way suitable for only the beginners but for seasoned administrators as well (I guarantee you won’t be disappointed!).

If someone want’s to become a true BlackBelt troubleshooter you should first take this course which is more Tools-oriented and then continue to take the BlackBelt – Advanced Troubleshooting the Windows OS -course which is more Content-oriented.

What you learn:

This four day course trains you how to become a better troubleshooter of any environment that runs on Windows. The best way to become a great troubleshooter is to learn from the ground up. The biggest flaws people do while troubleshooting are that they believe that Administrator account should be used for troubleshooting or that in Windows processes can execute code – Both are incorrect. So usually people troubleshoot the wrong objects with too few permissions.. How could that work? It can’t and there’s a good reason for you to join this training.

Instructor Sami Laiho


Troubleshooting methodology 
• Something’s Wrong! 
• Error Isolation and reproduction 
• Validity: the right metrics 
• Wait for the users/helpdesk or proactive monitor? 

Tools and procedures for troubleshooting Windows 
• What are your tools for troubleshooting 
• How to run them in the right user context

Remote Administration 
• I never walk to a machine any more
• There’s nothing special about a local logon

OS Internals 
• On windows modes, let’s kill UAC! 
• Your favourite Processes and threads
• Services and programs and memory 

Troubleshooting security related issues
• Is it in the permissions on the machine?
• Is it in the access to my domain? 
• Has my machine be breached? 

Registry Internals 
• Troubleshooting of the SLOW
• It’s an i7 with 32GB. This is weird! 

My network fails me! 

Debugging and debuggers
• How to debug a machine
• When to debug a machine with an actual debugger

Those pesky device drivers 
• The machine won’t boot.. well I know something! 
• Getting that Unbootable machine going 

Blue Screen of Death (BSOD)
• How BSOD works and how to make one
• How to analyze memory dumps

Some student quotes and recommendations:

"Great training, excellent trainer with real indepth knowledge brought to me in real "eatable" way. (I ment usable)"

“Technical side: Sami’s trainings include The True Stuff from the “start” to the “end”. In other words, the whole Windows’ “saga” is covered from top to down, or the other way around, absolutely NO bullshit included.

“If you are ready for a deep dive into the Windows kernel and willing and wanting to learn how Windows really works, then you need to take Sami’s BlackBelt course. Sami’s high energy, enthusiastic and engaging approach to teaching, will captivate you and keep your attention for the entire duration. When it is all over, you will begging for more.” 

“It’s a very interesting course. You learn so much about actions you didn’t know they existed.” 

“Excellent trainer, by far the most “hands on” with REAL LIFE scenarios testing, ABSOLUTE needed for an IT Pro in an enterprise” 

“You think you know Windows, but you dont.”

Publications & Recordings:

Avecto article

Videos on Ch9 


AppManagEvent 2018 session Hacking the bank 

AppManagEvent 2018 session: White is the new Black

AppManagEvent2017_Let’s keep everyone Admin when deploying Win10:not

AppManagEvent2017_How to install application packages for the modern secure Windows

AppManagEvent2014 keynote session

Technet Article - Three things you have to learn to stay in the IT Pro business

My Youtube channel

Culemborg (NL) or RemoteMonday 10 February 20204€ 2.799,00Register now